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RETURNS/EXCHANGES - BilliardsTown offers a full money-back guarantee. If you are not satisfied with your purchase, you may return it, exchange it, or upgrade to another product, as long as you return it in, NEW, UNUSED, AND ORIGINAL CONDITION. You must contact us within one week from the delivery date to set up your return, exchange, or upgrade to another product. Once the returned item is received we will credit you in the same form of payment that you submitted to us. The merchandise must be received by us within thirty days of the original shipment date to you. Beyond this period of time, all sales are final. For your own protection, make sure you send back any items in the original packaging, with a copy of your original invoice.

Original shipping charges are non- refundable

DAMAGED GOODS- If a package arrives damaged:

  1. If driver is still present, ask that he note damage to package on shipping receipt, then open package and inspect items for damage.
  2. If a package is damaged and upon inspection the items look unaffected, note package damage on all shipping receipts before signing.
  3. If package is damaged to the extent that the items may be damaged, refuse delivery, and call BilliardsTown 1-520-270-0972.
  4. If you find an item damaged after delivery, notify the carrier on the shipping receipt and retain all shipping cartons. Then notify BilliardsTown at 1-520-270-0972.

SHIPPING ERRORS - If you open your package and we sent you the wrong item, immediately call BilliardsTown at 1-520-270-0972. Save all packaging for return.

CUE AND SHAFT RETURNS - Once you receive your cue or shaft, inspect it, roll it on a level surface, make sure it meets your playing standards. Before you chalk your new cue, try a few hits dead center on the cue ball. If you are not satisfied feel free to return it for a full refund. BY CHALKING YOUR NEW CUE YOU ARE SIGNIFYING ACCEPTANCE OF THE PRODUCT. Any other issues you may have after chalking your cue will be handled under the manufacturers warranty. Call BilliardsTown at 1-520-270-0972. Retain your original packaging as manufacturers normally request you to send both the shaft and butt (bottom piece of cue) back to them.

2650 W. Cezanne Cir.
Tucson AZ, 85741
Phone: 1-520-270-0972

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